Thank you for shopping with Uphaar Club. Please read our policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products as gifts, we do not accept returns and do not offer refunds on any purchases, including but not limited to:

• Physical gift items

• Personalized or custom-made items

• Digital gift cards / e-gifts

• Gift wrapping or add-on services
  
  

Once an order is placed and confirmed, it cannot be cancelled, exchanged, or refunded.

Exceptions-
While we do not accept returns for change of mind, we will make it right in the following limited situations:

1. Damaged or Defective Items If your item arrives damaged or defective, contact us within [X days] of delivery with your order number and photos of the issue. We will offer a replacement or store credit at our discretion.
2. Wrong Item Received If you received an item different from what you ordered, contact us within [X days] of delivery and we will arrange a correction at no cost to you.
3. Non-Delivery If tracking shows your order was never delivered and [X days] have passed since the expected delivery date, contact us and we will investigate with the carrier.
4. Digital Gift Cards Unused digital gift cards may be reissued only in the case of a proven technical error (e.g., code fails to redeem). We are not able to refund gift cards for unused balances.
How to Report an Issue

Email us at uphaar.club11@gmail.com within 2 days of delivery with:

• Order number

• Description of the issue

• Photos (for damaged/incorrect items)
  
  

We aim to respond within 3 business days.

Order Cancellations
Orders cannot be cancelled or modified once placed, as processing typically begins immediately to ensure timely gift delivery. If you need to cancel, contact us immediately at uphaar.club11@gmail.com— we'll do our best to accommodate.

This policy complies with applicable consumer protection laws. Nothing in this policy limits any statutory rights you may have under the laws of your jurisdiction.